Online Furniture Stores

ModernFurnitureNY.com

Delivery Time

All orders are processed within 24-48 hours of placement. Most products are available for immediate delivery and arrive within approximately 2-14 business days. However, it has to be mentioned, that the delivery time depends on what a customer actually orders, because sometimes some of the products that we offer take longer to arrive. Especially, if the products you ordered are oversized, too fragile or imported, because such products require thorough inspection against scratches, chips and cracks prior to shipping and we need to take extra precautions to avoid damaging during transportation. After receiving your order we will follow up with a phone call or an e-mail to inform you about the estimated delivery date.

Please note that we also provide IN-HOME DELIVERY (meaning we deliver and bring the merchandise inside your residence) for customers in MAINE (ME); NEW HAMPSHIRE (NH); WEST VIRGINIA (WV); KENTUCKY (KY); TENNESSEE (TN); ALABAMA (AL); MISSISSIPPI (MS); ARKANSAS (AR); LOUISIANA (LA); TEXAS (TX); OKLAHOMA (OK); MISSOURI (MO) and KANSAS (KS) at NO EXTRA CHARGE. This service includes bringing the merchandise inside your residence, unpacking and placement of the merchandise in the room of your choice. Unless otherwise specified by ModernFurnitureNY.com and/or Kato Corp., the assembly service of large pieces/sets as well as the smaller items such as tables, stools and small accessories are eligible for FREE ASSEMBLY in these States, if requested by a customer. Some exceptions may apply. For details please call 888-909-0809.

For customers in all other states we offer curbside furniture delivery (meaning the delivery service will deliver the merchandise to your home but will not bring it inside your home). Some exceptions may apply. For details please call 888-909-0809.

Damage Claims

Although the damage claims from our customers are extremely rare, it is imperative that customers from NEW JERSEY (NJ); CONNECTICUT (CT); RHODE ISLAND (RI); MASSACHUSETTS (MA); MARYLAND (MD); DELAWARE (DE); WASHINGTON DC; VIRGINIA (VA); PENNSYLVANIA (PA); NORTH CAROLINA (NC); SOUTH CAROLINA (SC); GEORGIA (GA); FLORIDA (FL); OHIO (OH); INDIANA (IN); MICHIGAN (MI); WISCONSIN (WI); ILLINOIS (IL); MAINE (ME); NEW HAMPSHIRE (NH); WEST VIRGINIA (WV); KENTUCKY (KY); TENNESSEE (TN); ALABAMA (AL); MISSISSIPPI (MS); ARKANSAS (AR); LOUISIANA (LA); TEXAS (TX); OKLAHOMA (OK); MISSOURI (MO); KANSAS (KS) and NEW YORK CITY follow these steps:

1. Inspect the merchandise for damage before you sign the Delivery Acceptance form from the trucking company.
2. DO NOT sign the delivery acceptance form until you (or your agent) have inspected the merchandise for damage during shipping.
3. In the event your merchandise has been damaged during shipping notify us immediately.
4. Record the damage on the Delivery Receipt (there will be a special section on the form for you to describe the damage), which will be provided to you by the truck driver and have the delivery team bring the damaged merchandise back to the warehouse for exchange.

Following these simple steps will save you time. NO DAMAGE CLAIMS WILL BE ALLOWED IF THE MERCHANDISE HAS BEEN SIGNED FOR CLEAR AT THE TIME OF DELIVERY.

Customers in all other States of the Contiguous United States should do the following in the event the merchandise has been damaged during shipping:

1. Inspect the merchandise for damage right away.
2. In the event your merchandise has been damaged during shipping, notify us immediately. NO DAMAGE CLAIMS WILL BE ALLOWED LATER THAN 48 HOURS OF DELIVERY. Take a few pictures of the damage as well as the packaging (box) and include them in your e-mail.
3. Call our toll free number 888-909-0809 to obtain the RMA (Return Merchandise Authorization) number and instructions prior to shipping the merchandise back. NO RETURNS WILL BE ACCEPTED WITHOUT THE RMA NUMBER.
4. Carefully repack the merchandise in its ORIGINAL packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. NO RETURNS WILL BE ACCEPTED WITHOUT THE RECEIPT.
5. All returns must be double boxed (manufacturer’s box inside the shipping box). Clearly mark the RMA number on the SHIPPING BOX. NEVER WRITE ANYTHING ON THE MANUFACTURER’S BOX.
6. The RMA numbers are valid for 7 (seven) business days, accordingly, the returned merchandise must reach us NO LATER THEN 7 BUSINESS DAYS AFTER OBTAINING THE RMA NUMBER.

General Returns

If you wish to return or exchange merchandise, please follow these steps:

1. Our customer service representative MUST BE NOTIFIED WITHIN 48 HOURS after the delivery if you wish to exchange or return merchandise for refund.
2. Contact our customer service representative WITHIN 48 HOURS of receipt of your purchase in order to obtain the RMA (Return Merchandise Authorization) number. NO RETURNS OR EXCHANGES WILL BE ACCEPTED WITHOUT THE RMA NUMBER.
3. The RMA numbers are valid for 7 (seven) business days, accordingly, the returned merchandise must reach us NO LATER THEN 7 BUSINESS DAYS AFTER OBTAINING THE RMA NUMBER for exchange or refund.
4. The merchandise MUST BE IN ITS ORIGINAL MINT (BRAND NEW) CONDITION. No refunds or exchanges will be allowed if the merchandise has been used.
5. All returns and exchanges of non-defective opened merchandise are subject to 25% restocking fee.
6. Carefully repack your return in its ORIGINAL packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. NO RETURNS WILL BE ACCEPTED WITHOUT THE RECEIPT.
7. All returns must be double boxed (manufacturer’s box inside the shipping box). Clearly mark the RMA number on the SHIPPING BOX. NEVER WRITE ANYTHING ON THE MANUFACTURER’S BOX. For your protection we suggest that you insure the package before shipping, to avoid being held responsible for damages to merchandise during shipping.
8. No returns will be accepted without the original manufacturer packaging.
9. No C.O.D. deliveries will be accepted. Packages must be postage paid.
10. Original shipping charges are non-refundable.
11. Shipping charges to return merchandise are non-refundable.

Order Cancellation

All orders are processed within 24-48 hours of placement. If you wish to cancel your order, please do so within the first 24 hours of placement by simply giving us a call or sending us an e-mail. If for any reason the cancellation occurs after 24 hours of placing an order and your order has not yet been shipped, we will cancel the order and the full refund will be credited to your account within 15 (fifteen) business days. Cancellation of an order, which has already been shipped, is a subject to 25% restocking fee in addition to the shipping charges.

Credits to Your Charge Card

Please allow 15 business days from the date we receive your return to process your refund. The refund will be issued and credited to the original credit card account, which was used to complete the order. If you made your purchase by check or money order, your refund will arrive within 2-3 weeks of receipt of the returned merchandise.

ModernFurnitureNY.com and Kato Corp. do not refund the original shipping charges or reimburse the cost to return items that are not defective.

Return Address:
KATO Corp.
ModernFurnitureNY.com
25 Truman Drive South
Edison, NJ 08817

Your 100% satisfaction is our ultimate goal.