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HerRoom Shipping and Returns
Domestic Shipping: United States
*Please note: All dollar figures on this page are before sales tax.
Standard domestic shipping - FREE with a purchase of $70.00 or more! We ship via U.S. Postal Service (USPS), UPS, or other carrier at our discretion. These packages usually arrive within 5-10 business days. A shipping charge of $5.00 applies to orders up to $69.99. Expedited shipping is available for an extra charge.
United States - 48 Contiguous States
United States - Alaska, Hawaii, Protectorates & Territories
United States - APO/FPO Addresses
All delivery times shown are estimates. Our carriers will not guarantee arrival dates of packages. Please keep this in mind if time is critical. Days in transit begins on the first business day after an order is shipped. All transit days are business days (Monday-Friday, excluding holidays).
UPS cannot deliver to P.O. or APO boxes. UPS does not deliver on Saturday. Insurance You may insure your shipment at checkout for an additional fee of $2.00. We highly recommend that you select this option. If your order is insured, HerRoom will promptly resend your order if the package cannot be located within 15 business days from the date you notify us that the package has not been received, or as soon as the replacement items are available. Please understand this timeframe is what our carriers require when insurance claims are submitted. If you reject the insurance option at the time of purchase, HerRoom will not be responsible for merchandise that may be lost or damaged in transit. For your protection, orders over $150 may be sent "Signature Required". International Shipping HerRoom has partnered with a trusted third-party company, iShopUSA, to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping bag and choose the "international checkout" option. The items will automatically be transferred into an iShopUSA cart. You may pay with international credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to iShopUSA Customer Service Department. Shipping costs may vary considerably based on four factors:
These are determined during the checkout process. To see the shipping costs for your specific order, please continue shopping and begin your checkout. Email Shipment Confirmation On the day your order is shipped, we will send you an e-mail with your tracking number. We usually send these confirmations towards the end of the day. A Word About HerRoom's Packaging Most of HerRoom's packaging material is recyclable and much is made from recycled content. Both our boxes and envelope mailers have recycled content. The satin wrap tissue is made of 70% recycled material. All of these, along with the poly bags your lingerie pieces come in, are completely recyclable. So when you receive your purchase we hope you love your new undies and will recycle the rest.
Return Policy:
*Important Note: All items with prices ending in $.99 or marked as close-out are nonreturnable/non-exchangeable.
Our Easy Return Policy We understand that sometimes you may need to return or exchange an item. That’s why we offer a 30-day* 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 30 days for an exchange or refund. Any credits or charges will be issued to the credit card used for the purchase unless you instruct us otherwise. Please allow us 15-20 business days to receive and process your return. How to Return Goods Please follow the easy instructions on the return form included with your order. Returns must be received within 30 days of the shipment date along with the enclosed return form. Address your package to:
Important notes about returning undergarments
Our Simple Exchange Policy We gladly pay for the re-shipping cost of exchanged merchandise (one exchange per order, please). Exchange by phone - Call us at 800-558-6779. We’ll send in-stock items right away and credit your return once it is received and processed (please allow 3-4 weeks) Exchange by Priority Mail - Simply list the new items you'd like in exchange on the return form and include the form in your return package (We strongly suggest Certified or Insured mail). Errors or Damaged Merchandise In the unlikely event you receive damaged or incorrect items, simply contact our customer service department and request a pre-paid label. Upon receipt of the label, return the item(s) along with a note of explanation. Our mistake will cost you nothing. Special Notes
If you have any questions, please contact us.
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